A consolidated mobile app solution for business SLM (Service Lifecycle Management). It can be customized by various business units to improve their service experience, reduce their service costs and transform their business from cost center to profitable service center. The business units could be related to IT service, customer service, field service, asset service, HR service, R&D service, sales service, marketing service, etc. Functional features include Barcode and QR Code (for Android only at this moment) scan and search, ticket management, collaboration, ticket routing, SLA management, KPI reporting, asset management, knowledge management, task management, work order management, inventory management, etc. It is a total mobile SLM solution that covers service discovery, service fulfillment, service knowledge and service business process. All available on both mobile and web with similar user experience and functionality.